Sickness / Accident / Cancellation
We are certainly one of the most accommodating tour operators in Mauritius, but we also sometimes have to adhere to rules and obligations. If you have booked a tour with us and have already paid for it, partly or fully, and fall sick or suffer from an accident and cannot take your trip - in such a case, no costs will be incurred if you submit your cancellation to the tour operator at least 24 hours before the trip starts. It depends on whether we are using our buses/our boats or those of third party suppliers. For less than a 24 hour notice, we have to charge you for the full tour to fulfill our obligations to third party providers. This applies to all catamaran/kayak and MTB tours. Similar conditions apply if you fall ill during your vacation. If you are sick on your booked excursion day, we will charge you 50% of the Tourprice /100% of services provided by third parties. For our own Boattrips, as from 5 days 50% and for a cancellation less than 48 hours the cancellation will be 100%.